For more than 100 years, Modine has solved the toughest thermal management challenges for mission-critical applications. Our purpose of Engineering a Cleaner, Healthier World™ means we are always evolving our portfolio of technologies to provide the latest heating, cooling, and ventilation solutions. Through the hard work of more than 11,000 employees worldwide, our Climate Solutions and Performance Technologies segments advance our purpose with systems that improve air quality, reduce energy and water consumption, lower harmful emissions, enable cleaner running vehicles, and use environmentally friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (U.S.), with operations in North America, South America, Europe, and Asia. For more information about Modine, visit modine.com.
Position Description
The Spare Parts & Warranty Coordinator is responsible for supporting aftermarket sales and service operations by managing spare parts and warranty component activities for U.S.-based customers. This role serves as a key point of contact for parts identification, quotations, order processing, and warranty transactions, while ensuring compliance with company standards and accurate documentation. The position works cross-functionally with Sales, Purchasing, Service, and external customers.
Key Responsibilities
- Provide accurate information on cost, availability, and lead times for spare and warranty parts.
- Produce recommended spare parts quotations on an as-needed basis, tailored to customer equipment and applications.
- Follow company standards and guidelines for processing spare and warranty components in a timely manner.
- Ensure all service and warranty component transactions are properly documented in required systems.
- Work with the Supplier Quality Assurance Specialist for returning warranty parts to vendors for credit or replacement.
- Process spare parts orders from customers and internal stakeholders.
- Enter, track, and invoice all spare part purchase orders.
- Prepare and supply customer quotations, incorporating discount structures, staged pricing, currencies, and freight costs as applicable.
- Monitor inventory levels and collaborate with the Purchasing Department to ensure stocking strategies maximize sales opportunities and reduce lead times.
- Communicate effectively with Sales Representatives and customers via phone, email, and written correspondence to ensure prompt and accurate support.
- Maintain accurate records and ensure data integrity across all spare parts and warranty transactions.
- Perform other duties as assigned to support aftermarket, service, and sales objectives.
- Collaborate with the warehouse team to ensure timely processing and shipment of parts
- Exceptional accuracy and attention to detail are essential. All customer-provided information must be accurately documented.
- Excellent telephone manners with strong communication skills and the ability to build lasting relationships.
- Proven ability to multitask effectively in a fast-paced, time-sensitive environment.
- Comfortable working to tight deadlines.
- Highly organized with a disciplined approach to task management. Self-motivated with the ability to prioritize workload and work independently.
Required Education & Qualifications
- High School Diploma
- 1 – 2 years in Customer Service or equivalent customer service roll.
- Proficiency in Microsoft office software
- SAP experience preferred but not required.
- Team player with a confident and professional demeanor.
