For more than 100 years, Modine has solved the toughest thermal management challenges for mission-critical applications. Our purpose of Engineering a Cleaner, Healthier World™ means we are always evolving our portfolio of technologies to provide the latest heating, cooling, and ventilation solutions. Through the hard work of more than 11,000 employees worldwide, our Climate Solutions and Performance Technologies segments advance our purpose with systems that improve air quality, reduce energy and water consumption, lower harmful emissions, enable cleaner running vehicles, and use environmentally friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (U.S.), with operations in North America, South America, Europe, and Asia. For more information about Modine, visit modine.com.
Position Description
For more than 100 years, Modine has led the industry in solving the toughest thermal management challenges for mission-critical applications. Our purpose—Engineering a Cleaner, Healthier World™—drives our teams to innovate heating, cooling, and ventilation technologies that improve air quality, reduce energy and water usage, minimize emissions, and support environmentally friendly refrigerants.
We are seeking a Customer Quality Specialist to support customer quality activities for Modine's Data Center Chiller business. This role partners closely with Customer Quality Engineers, Manufacturing Quality, Engineering, Service, and Operations teams to support customer satisfaction, issue resolution, and continuous improvement initiatives.
The Customer Quality Specialist assists with customer complaint management, field quality concerns, corrective action tracking, quality reporting, and customer program support.
Key Responsibilities
Customer Quality Support
- Support Customer Quality Engineers and Customer Quality Managers in managing assigned customer accounts.
- Build effective working relationships with customers and internal stakeholders.
- Participate in customer meetings, quality reviews, and program discussions.
- Assist with customer-specific documentation, requests, and follow-up activities.
- Support customer satisfaction initiatives through timely communication and issue resolution.
Issue Resolution & Corrective Action
- Support customer complaint intake, containment, investigation, and closure activities.
- Coordinate field response activities and repair scheduling with Factory Field Response Teams (FFRTs).
- Assist in root cause investigations using structured problem-solving methodologies such as 8D, 5 Why, and Cause & Effect Analysis.
- Track corrective and preventive actions to ensure timely completion and effectiveness.
- Maintain action logs and provide status updates to internal and external stakeholders.
- Support containment activities and customer recovery plans associated with quality escapes.
Data Analysis & Reporting
- Collect, analyze, and report customer quality performance metrics.
- Maintain customer scorecards, quality dashboards, warranty reports, and action trackers.
- Analyze trends in customer complaints, field failures, warranty claims, and quality escapes.
- Escalate recurring issues and emerging risks to Customer Quality leadership.
- Support preparation of customer presentations and quality review materials.
Continuous Improvement
- Support initiatives focused on improving product quality, reliability, and customer satisfaction.
- Assist in lessons-learned reviews and deployment of improvements across manufacturing sites.
- Partner with Manufacturing, Supplier Quality, Engineering, Service, and Operations teams to resolve customer concerns.
- Support internal audits, customer audits, and continuous improvement activities.
Help gather and organize data to support quality improvement projects
Required Education & Qualifications
- Associate's degree in Engineering, Manufacturing, Quality, Business, or a related technical field preferred; equivalent experience will be considered.
- 4+ years of experience in manufacturing, quality, customer support, field service, or HVAC-related industries.
- Basic understanding of structured problem-solving methodologies including 8D, PDCA, 5 Why, Pareto Analysis, and Cause & Effect Analysis.
- Strong analytical, organizational, and project coordination skills.
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams.
- Strong verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Willingness and ability to travel 25-50%.
Preferred Qualifications
- Bachelor's degree in a technical discipline.
- Experience with HVAC, refrigeration, chiller systems, or data center cooling products.
- Experience supporting customer quality, field service, warranty, or technical service functions.
- Familiarity with quality management systems, corrective action processes, and customer complaint management.
- Experience participating in audits and continuous improvement initiatives.
- Basic knowledge of quality tools such as PFMEA, Control Plans, SPC, and MSA.
Why Choose Modine?
Health & Well-being:
- Day One
- Competitive health, dental & vision insurance coverage
- Employee Assistance Program
- After 90 days of continuous employment
- Maternity Leave (12 weeks at 100% pay)
- 8 weeks of short term disability leave paid at 100%
- 4 weeks of paid parental leave paid at 100%
- Paternity Leave (4 weeks at 100% pay)
Financial Benefits:
- 401k Retirement plan and company paid match
- Life Insurance
- Health Savings Account (HSA) with employer contribution
- Flexible Spending Accounts (FSA)
- Short Term Disability (company paid)
- Long Term Disability
Work-Life Balance:
- Competitive time-off policies
- Tuition Reimbursement
To view full benefits information: MyModine Benefits
Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring.
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The salary range for this position is estimated in good faith to be [minimum amount – maximum amount]. The specific offer will depend on the candidate’s qualifications, experience, and other job-related considerations but will be within the stated range. Where required by applicable law, a general description of benefits and other compensation offered for this role is also provided or made available.
This position is not eligible for any form of sponsorship (e.g. OPT or H1B visa status) now or in the future. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.
