At Modine, we are engineering a cleaner, healthier world. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. More than 13,000 employees are at work in every corner of the globe, delivering the solutions our customers need, where they need them. Our Climate Solutions and Performance Technologies segments support our purpose by improving air quality, reducing energy and water consumption, lowering harmful emissions and enabling cleaner running vehicles and environmentally-friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (USA), with operations in North America, South America, Europe and Asia. For more information about Modine, visit www.modine.com.
Position Description
The IT Network Analyst is responsible for the operational and strategic management of the local IT infrastructure, including maintenance of PCs and servers, user support, and resolution of technical issues. In addition to technical duties, the Network Analyst provides guidance and mentoring to junior IT staff, ensures alignment with global IT standards, and acts as a point of escalation for complex issues. The role requires collaboration with international teams and leadership in local IT initiatives.
Key Responsibilities
- Manage and maintain PCs, laptops, printers, servers, and peripherals.
- Provide first and second-level technical support to users.
- Install, configure, and update client/server operating systems.
- Resolve incidents and handle service requests following IT best practices.
- Monitoring the assigned ServiceNOW queues for incidents and requests
- Document the local IT environment: hardware, cabling, network, servers, and applications.
- Monitor and maintain the local network infrastructure (LAN, Wi-Fi, cabling).
- Coordinate project initiation, manage & execute active projects ensuring plans are in place and regular updates communicated.
- Apply basic cybersecurity principles (e.g., updates, antivirus, access management).
- Support data backup and recovery procedures.
Required Education & Qualifications
Education:
- Technical diploma or degree in IT-related fields (e.g., Computer Science, Information Systems).
Experience:
- Minimum of 3 years of experience in similar IT roles.
Technical Skills:
- Good knowledge of Windows operating systems (client and server).
- Good knowledge of TCP/IP networks, DNS, DHCP, and firewalls.
- Practical experience with remote management and ticketing tools.
- Basic knowledge of cybersecurity principles.
- Experience with virtualized environments.
- Ability to diagnose and resolve hardware and software issues.
Soft Skills:
- Problem-solving attitude.
- Ability to work both independently and in a team.
- Good communication skills and internal customer orientation.
- Ability to interface with senior stakeholders and influence decisions.
- Leadership and team coordination skills.
- Precision and attention to detail.
- Good written and verbal communication skills of both Italian and English.
Desirable (Optional but appreciated)
- Technical certifications (e.g., CompTIA, Cisco, Microsoft).
- Basic knowledge of Linux systems.
Remote Working & Travel
This position is suitable for limited remote work and requires occasional travel to local and international company offices.
Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring.
