At Modine, we are engineering a cleaner, healthier world. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. More than 13,000 employees are at work in every corner of the globe, delivering the solutions our customers need, where they need them. Our Climate Solutions and Performance Technologies segments support our purpose by improving air quality, reducing energy and water consumption, lowering harmful emissions and enabling cleaner running vehicles and environmentally-friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (USA), with operations in North America, South America, Europe and Asia. For more information about Modine, visit www.modine.com.
Position Description
The Customer Service Representative serves as a primary point of contact for customers, ensuring timely and effective communication. Key responsibilities include managing incoming calls , providing essential sales information, tracking customer orders, preparing and processing parts and warranty quotes, and coordinating with supply chain teams to fulfill orders efficiently. Additionally, this role involves processing sales orders and proactively following up on job opportunities assigned by the Sales Manager. By delivering exceptional service and maintaining seamless operational support, the Customer Service Representative plays a vital role in enhancing customer satisfaction.
Key Responsibilities
- Handle incoming calls and visitors
- Provide essential sales information ensuring customers receive accurate and relevant information.
- Proactively follow up with customers regarding estimated shipment dates for orders and parts, providing timely updates to maintain transparency.
- Prepare and send quotes, and efficiently process orders in the system.
- Work closely with the supply chain team to procure out-of-stock parts, ensuring seamless order fulfillment
- Generate warranty quotes, process warranty orders, provide timely follow-ups, and share shipping details. Serve as a liaison between Technical Support and sales representatives to streamline resolution.
- Convert approved quotes into sales orders upon confirmation from the Sales Manager, ensuring accuracy and efficient handling.
- Maintain engagement with potential clients and job opportunities assigned by the Sales Manager, supporting sales initiatives and business growth.
Required Education & Qualifications
- Associates Degree preferred. High School Dimploma required.
- Strong working knowledge of Word and Excel
- Superior attention to detail
- Exemplary communication skills
Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring.
Why Choose Modine?
Health & Well-being:
- Day One
- Competitive health, dental & vision insurance coverage
- Employee Assistance Program
- After 90 days of continuous employment
- Maternity Leave (12 weeks at 100% pay)
- 8 weeks of short term disability leave paid at 100%
- 4 weeks of paid parental leave paid at 100%
- Paternity Leave (4 weeks at 100% pay)
Financial Benefits:
- 401k Retirement plan and company paid match
- Life Insurance
- Health Savings Account (HSA) with employer contribution
- Flexible Spending Accounts (FSA)
- Short Term Disability (company paid)
- Long Term Disability
Work-Life Balance:
- Competitive time-off policies
- Tuition Reimbursement
To view full benefits information: MyModine Benefits |
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