At Modine, we are Engineering a Cleaner, Healthier World™. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. Our Airedale by Modine brand is a world leader in the design and manufacture of innovative thermal management solutions for data centers, clean rooms, hospitals, universities, and other mission-critical environments.
Never heard of Airedale by Modine? In short, we cool the internet. Ever used an app to book a taxi? Ever had a video meeting? Ever bought something online? Chances are, the digital 1s and 0s you’ve created and sent are being kept cool by Airedale by Modine. We’re one of the key cogs in the global machine that keeps your digital world running smoothly.
Trusted as The Critical Cooling Specialists, Airedale by Modine has decades of experience providing efficient, flexible end-to-end cooling solutions that work smarter, not harder, to deliver more cooling for less power. With manufacturing facilities in Canada, Spain, the UK, and the U.S., we’re scaling up across the world to support an ever-growing demand for our solutions. That’s where you come in….
Position Description
An excellent opportunity has arisen for a Spares Administrator to work in the Spares Department, reporting to Aftermarket Spares Manager. The department provides an International Spare Parts Service, often for business critical sites, minimising expensive downtime costs & ensuring maximum customer satisfaction. The job role includes processing spares orders to meet critical daily deadlines within a very busy working environment.
Key Responsibilities
- Processing spares orders
- Supplying customer quotations (incorporating discount multipliers, currencies, UK & Export freight costs, with a specialised pricing matrix)
- Dealing with a high volume of enquiries from UK & International customers providing part identification & verbal quotations for equipment potentially spanning up to 50+ years and 100’s of different product ranges!
- Generating recommended spares lists using SAP. Submitting a detailed quotation using a staged discount.
- Actively look for new opportunities to increase sales of spares by developing new and strengthening relationships with existing accounts.
- Working closely with the internal and external unitary sales teams to ensure our products are packaged to suit their customer needs and promote future unitary sales.
- Pro-actively following up on parts quotations and understand our position in the marketplace.
- Monitoring and liaising with the Purchasing Department to ensure stocking levels maximise sales opportunities.
- Creating pro-forma invoices, checking/approving credit notes and processing credit card transactions, and all general admin duties.
Required Education & Qualifications
- Accuracy and attention-to-detail is imperative to this role. All information the customer provides need to be recorded within our CRM software.
- Previous experience within a telephone sales environment.
- Excellent telephone manner, with ability to build relationships, a great communicator.
- Ability to multi-task, as it is a very busy and involved role working in a time critical environment.
- Customer service experience within the air conditioning or engineering advantageous but not essential
- Ability to work to tight deadlines as the majority of customers need parts on site urgently next day often for emergency repairs.
- Ability to work through tasks in a disciplined and organised manner
- Ability to operate on own initiative and prioritise workload accordingly
- Competent PC Skills (SAP preferably)
- A conscientious and enthusiastic team player with a confident manner
- Hours are 08h30 – 17h00 Monday to Thursday, 08h30 – 16h00 Friday
Training will be provided for the right applicant to develop the skills & knowledge required for the position.
