At Modine, we are Engineering a Cleaner, Healthier World™. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. Our Airedale by Modine brand is a world leader in the design and manufacture of innovative thermal management solutions for data centers, clean rooms, hospitals, universities, and other mission-critical environments.
Never heard of Airedale by Modine? In short, we cool the internet. Ever used an app to book a taxi? Ever had a video meeting? Ever bought something online? Chances are, the digital 1s and 0s you’ve created and sent are being kept cool by Airedale by Modine. We’re one of the key cogs in the global machine that keeps your digital world running smoothly.
Trusted as The Critical Cooling Specialists, Airedale by Modine has decades of experience providing efficient, flexible end-to-end cooling solutions that work smarter, not harder, to deliver more cooling for less power. With manufacturing facilities in Canada, Spain, the UK, and the U.S., we’re scaling up across the world to support an ever-growing demand for our solutions. That’s where you come in….
Position Description
The Application Engineer role is responsible for providing bid management and technical support to the sales team to enhance the overall customer experience from initial enquiries right through to project delivery and aftermarket.
Key Responsibilities
Customer Enquiry Management
- To support the growth and development of the KAMS & BDM sales team through provision of quotes and delivery of order information for customer services and manufacturing
- Dealing with customer technical sales enquiries
- The creation and submission of tender responses and bid documentation.
- Prepare and distribute quotations, proposals and technical & environmental documentation.
- Provide customers with product and service information where applicable.
- Provide details of orders to customer services and manufacturing
- Liaising with third party suppliers at specification stage
- Assist in scheduling customer meetings, site visits, presentations and coordinating diaries/travel arrangements when necessary.
- Build strong relationships with key customers.
- Proactively communicate updates and keep customers in the loop regarding orders, quotations, deliveries and project schedules.
- Manage customer expectations effectively, resolving issues or queries and escalating when required.
- Support customer retention and repeat business initiatives.
- Monitor project milestones and communicate updates to customers and internal stakeholders.
Order Processing & Coordination
- Process technical sales orders and service contract documentation.
- Liaise with procurement, warehouse, engineering, and project teams to ensure smooth order fulfilment.
CRM & Data Management
- Maintain accurate and up-to-date customer records.
- Ensure CRM data integrity and compliance with company standards.
Required Education & Qualifications
- Engineering knowledge to HND / degree, or similar
- 3 years plus Application Engineering experience.
- Ability to work with different groups within Airedale
- Problem solving skills to overcome challenging obstacles
- Excellent interpersonal skills
- Ability to use own initiative
- Excellent communication skills
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