At Modine, we are engineering a cleaner, healthier world. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. More than 13,000 employees are at work in every corner of the globe, delivering the solutions our customers need, where they need them. Our Climate Solutions and Performance Technologies segments support our purpose by improving air quality, reducing energy and water consumption, lowering harmful emissions and enabling cleaner running vehicles and environmentally-friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (USA), with operations in North America, South America, Europe and Asia. For more information about Modine, visit www.modine.com.
Position Description
As Airedale by Modine rides the wave of the digital revolution, we’re scaling up across the world to support an ever-growing demand for our solutions. Be the KAM of our entire client-support ecosystem for our key global data centre accounts to maximize revenue and client success. The Key Account Manager (“KAM”) has to assure that all activities for the concerned customer are well communicated and coordinated globally, and to be aligned with the Modine strategy and the overall global targets.
Key Responsibilities
- Understand customer processes (e.g., sourcing process)
- Handle all RFQs and lead/support approval of early phase gate process for all RFQ’s as appropriate
- Coordinate expectations and requirements for all customer quotes and commercial activities
- Apply commercial criteria consistently on a global basis (e.g. price downs, materials, cost breakdowns, etc.)
- Be the “advisor” for all customer quotes for market pricing in an effort to achieve and maintain expected profitability levels with existing and new business
- Distribute customer relevant information (e.g., organizational or process changes) to all involved Modine people globally
- Be highly involved in development and communication of Commercial Contracts (e.g., Long Term Agreements)
- Assist in managing Modine warranty conditions to limit risk
- Create and maintain Customer Development Plan (CDP) to align with Modine’s business objectives
- Review and communicate CDP to team and senior management on a regular cadence to manage to the objectives
- Promote Airedale product and expertise with the global customer
- Support Sales Planning and other Strategy Setting Processes
- Coordinate customer related program information during the sales plan creation and presentation (i.e., the right program is in the right sales plan)
- Provide customer input for 5 Year plan, LRTS, GPS and other strategic activities
Required Education & Qualifications
- Technical Degree preferred
- Highest level of experience and knowledge of the customer globally
- Understanding of different needs and cultures in all regions for the customer and Modine
- Strong ability to communicate and lead a global team
- Significant product and market knowledge of global customer
- Minimum of five (5) years sales experience in business / industry
- Consistently demonstrate the Modine leadership behaviours
- Self-motivated and highly confident
- Strong degree of trust and communication skills to effectively serve as “Voice of the Customer” within Modine
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