Position Description

The Quality Supervisor is responsible for leading and overseeing daily quality assurance activities across the manufacturing process. This role provides direct supervision to Quality Technicians, ensuring proper execution of inspections, documentation, training, certification, and compliance with the Quality Management System (QMS). The Quality Supervisor will drive continuous improvement, collaborate with production and engineering teams, resolve quality issues through structured problem‑solving, and ensure adherence to established quality standards, procedures, and regulatory requirements. This position requires strong leadership, technical expertise, and the ability to make critical decisions to protect product integrity and customer satisfaction.

Key Responsibilities

Leadership & Team Management

• Supervise, train, mentor, and develop Quality Technicians to ensure consistent application of inspection methods, quality standards, and QMS procedures.
• Assign daily inspection tasks and monitor team performance to ensure timely and accurate completion of incoming, in‑process, and final inspections.
• Evaluate training, certify operators and inspectors for critical processes, and manage the training matrix for the quality department.
• Conduct performance evaluations, provide feedback, and promote a culture of accountability, teamwork, and continuous improvement.

Quality Control & Inspection Oversight

• Review and validate inspection results, ensuring documentation accuracy, completeness, and compliance with internal procedures and customer requirements.
• Oversee identification, documentation, and segregation of nonconforming material; ensure proper tagging, disposition, and traceability. Been able to determine if N.C.M is internal or supplier issue.
• Submit 8D to vendors and provide follow up to their responses.
• Maintain authority to stop production or prevent material flow when quality issues present risk.
• Ensure inspection tools, gauges, and measurement equipment remain within calibration and are used properly.

Process, Product, and System Compliance

• Lead or support audits of manufacturing processes, ensuring adherence to quality standards, work instructions, and regulatory requirements.
• Support root cause analysis and corrective action activities using structured problem‑solving tools such as 8D, 5‑Why, and fishbone diagrams.
• Analyze quality data and trends, prepare reports, and present findings with recommendations for improvement.
• Promote and enforce compliance with the Quality Management System (ISO or equivalent), including documentation control and audit readiness.

Cross‑Functional Collaboration

• Partner with Operations, Engineering, and Supply Chain teams to identify, escalate, and resolve quality issues affecting production or suppliers.
• Communicate quality concerns, inspection results, and process changes clearly and timely to all relevant stakeholders.
• Participate in problem‑solving meetings, improvement events, and production reviews as the Quality representative.

Continuous Improvement

• Lead or participate in initiatives focused on reducing defects, improving inspection processes, increasing standardization, and enhancing product reliability.
• Recommend improvements in procedures, tools, and documentation based on data insights and technician feedback.
• Ensure 5S standards and safe working conditions within the Quality area.

Required Education & Qualifications

• Associate degree preferred; bachelor’s degree a plus.
• 3 to 5+ years’ experience in manufacturing or quality; supervisory experience preferred.
• Proficient in blueprint reading, measurement techniques, and inspection standards.
• Proven experience in Quality, Quality Assurance, or related manufacturing environment.
• Prior experience in a leadership, supervisory, or lead‑technician role strongly preferred.
• Strong knowledge of quality methodologies (8D, root cause analysis, corrective actions, problem-solving tools).
• Ability to interpret technical drawings, specifications, and measurement requirements.
• Proficiency in computer systems such as Word, Excel, PowerPoint, SAP, or other ERP/QMS platforms.
• Excellent interpersonal and communication skills, with the ability to lead, influence, and develop team members.
• Demonstrated ability to prevent the release or shipment of nonconforming product.
• Strong decision-making skills, organization, and attention to detail.
• Auditing experience (ISO or internal) preferred.