At Modine, we are engineering a cleaner, healthier world. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. More than 13,000 employees are at work in every corner of the globe, delivering the solutions our customers need, where they need them. Our Climate Solutions and Performance Technologies segments support our purpose by improving air quality, reducing energy and water consumption, lowering harmful emissions and enabling cleaner running vehicles and environmentally-friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (USA), with operations in North America, South America, Europe and Asia. For more information about Modine, visit www.modine.com.
Position Description
The warranty coordinator processes warranty claims by reviewing documentation, ensuring compliance with policies, and collaborating with customers, technicians, and vendors to resolve issues. Key duties include scheduling service appointments, managing warranty documentation and parts inventory, communicating warranty terms, and tracking claim status to ensure customer satisfaction and efficient operations.
Key Responsibilities
- Review and process warranty claims, ensuring compliance with program guidelines.
- Track and maintain warranty data for all products.
- Coordinate with vendors, suppliers, and customers to resolve warranty issues.
- Ensure timely and accurate communication of warranty information to customers.
- Collaborate with other departments to improve product reliability and reduce warranty costs.
Required Education & Qualifications
- Bachelor's degree in business or a related field.
- Prior experience in warranty administration or related field.
- Strong analytical and problem-solving skills.
- Excellent communication and customer service skills.
Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring.
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