Customer Service Rep

Location:

Buena Vista, VA, US, 24416

Date: Jul 2, 2024

Req Id: 1408

Travel: 0 - 10%

Remote, Onsite or Hybrid: Remote

At Modine, we are engineering a cleaner, healthier world. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. More than 13,000 employees are at work in every corner of the globe, delivering the solutions our customers need, where they need them. Our Climate Solutions and Performance Technologies segments support our purpose by improving air quality, reducing energy and water consumption, lowering harmful emissions and enabling cleaner running vehicles and environmentally-friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (USA), with operations in North America, South America, Europe and Asia. For more information about Modine, visit www.modine.com.

Position Description

At Modine, we work with a team of sales partners located in the US and Canada. As a team, our goal is to help these Modine Sales Representatives (Reps) wherever help is needed. You will manage all communication between the Modine Teams and our Sales Representatives for customer service issues related to sales orders. You will work directly with the factory to manage requests from the Customer and Sales Team. You also work directly with Commercial Carriers to provide assistance. The Customer Service Rep will report to the Material, Planning and Logistics Manager.

Key Responsibilities

The most common daily activity and top priority is responding to emails and calls related to orders. Inquiries often relate to freight damage issues, reconsignments, shipping issues and updates, product availability and lead times, credit and billing and other logistics assistance. Given the variety of questions, close communication with several Modine’s Teams is necessary,
Work with our web-based NOVO software to report and record customer’s sales order experience in support of the Plant’s reporting and statistics
High email volume and the need to respond quickly will require a thorough understanding of the product and available internal resources. Ability to manage multiple tasks at one time while maintaining a high level of quality and attentive to detail is a must.
We work to meet Rep expectations for consistent and reliable information. You will work with Operations, Product Management, General Contractors, Commercial Carriers, Credit, Traffic, Service and Engineering to obtain the information needed to address all inquiries. Providing this information in a timely, accurate and professional manner is critical.

Required Education & Qualifications

High School diploma or equivalent
5+ years’ experience in a Customer Service role
Proactive mindset
Thorough understanding of order flow and manufacturing process
Experience with Outlook, Excel, and Word
Experience using SAP is preferred but not required

Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring.